Arena Holdings Building at Parktown in Braamfontein Johannesburg. Picture: Freddy Mavunda
Arena Holdings Building at Parktown in Braamfontein Johannesburg. Picture: Freddy Mavunda

Senior ad operations specialist

Reporting to: Head of digital

Department: Digital 

Location: Johannesburg (negotiable)

Position overview

Arena Holdings has an exciting opportunity for an ad-operations specialist to join the digital division of one of the largest and fastest-growing media houses in South Africa. The role entails the implementation and management of client advertising campaigns across a range of network websites, mobile sites, email products and applications. This includes day-to-day communication with sales teams, clients and other internal parties, and providing support to the sales manager.

Main responsibilities 

  • Work closely with the sales team, editorial teams, the development team, senior management, vendors and suppliers to help carry out all digital advertising needs of the business.
  • Manage a small team of campaign managers to deliver on client advertising requirements.
  • Monitor campaign activity and assist sales team with recommendations and optimisations as required.
  • Constantly monitor team performance and ad-ops processes, and implement changes to streamline as needed.
  • Work closely with the sales, development and editorial teams to carry out research, development, testing and launches of new creative products and custom solutions.
  • Overall management of ad trafficking, ad creation, QA, and reporting, and providing support to the sales team as needed in this regard.
  • Provide email and telephonic technical support to the ad-ops team and clients when required.
  • Regularly meet clients to facilitate smooth communication, foster relationships and tackle issues or concerns.
  • Stay abreast of industry trends and news, and provide technical and product training and knowledge-sharing sessions to the ad-ops and sales teams when required.

Required skills, attributes and attitudes 

  • At least four years’ experience in a senior ad-ops position with a publisher or tech vendor.
  • At least four years’ experience with known ad-serving tools, servers and technologies, such as Doubleclick, Open X, Sizmek, Everlytic etc.
  • Knowledge of website analytics using analytics tools such as Google Analytics and Narratiive.
  • A thorough understanding of the digital marketing ecosystem and technologies that play a part in it.
  • Sound knowledge of online advertising troubleshooting procedures, website debugging and debugging tools such as Firebug, Charles, Fiddler etc.
  • Knowledge of Flash, HTML (essential), CSS, JavaScript (advantageous) and other programming languages (advantageous).
  • An eye for detail and excellent analytical and troubleshooting skills.
  • A good technical aptitude and ability to make simple deductions from complex technical problems.
  • Superior time management and prioritisation skills.
  • Good project management and multitasking skills.
  • Excellent client service skills and a strong sense of business acumen.
  • Excellent verbal and written communication skills.
  • A passion for client service, advertising, online marketing and technology.

Skills that would be an advantage

  • Sales management/CRM tools
  • Newspaper/newsroom/editorial processes
  • Programmatic buying and selling
  • Passback strategies
  • Native advertising
  • Data management
  • Email marketing
  • Audience and behavioural targeting
  • Billing procedures
  • Website development and development cycles
  • Content management systems
  • Rich media creative and video
  • Knowledge of design and editing programs such as Photoshop, GIMP, Snagit.

Qualified applicants may submit their CV and a short cover letter to Riaan Wolmarans, head of digital, at wolmaransr@arena.africa.

Closing date: December 31 2020

Arena Holdings is an equal opportunity employer. Preference will be given to candidates who will add to the diversity of our organisation. Kindly take note that if we do not respond to you in the next two months, you may regard your application as unsuccessful.


DevOps manager

Reporting to: Chief information officer

Department: Information technology 

Location: Parktown, Johannesburg (negotiable)

Position overview

Arena Holdings, the publisher of some of SA’s biggest digital news platforms, including TimesLIVE, BusinessLIVE and SowetanLIVE, is looking for a DevOps manager who can tackle the company’s toughest technical problems and drives technical excellence at all levels, working with senior managers to support execution of the company’s vision.

Main responsibilities 

  • Assign and monitor work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implement quality control and review systems throughout the development and deployment processes,
  • Display technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical business solutions.
  • Exercise broadly delegated ity for planning, directing, coordinating, administering and executing both routine and complex technical elements of technical operations.
  • Manage analysis and approval of new code through security and review gates that you will design and develop for feature-complete software. Be an advocate for security and functionality standards in the organisation.
  • Work within IT, cross-functionally and with vendors, to successfully identify, prioritise and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements to digital applications.
  • Be responsible for introduction of supporting tools to enhance system functionality.
  • Be responsible for the development of standards and processes for operations that proactively prevent problems from occurring.
  • Work with the head of IT/CIO to establish standards and best practice for managing applications, internal tools and the necessary contingency plans.
  • Ensure delivery of individual and team projects allocated within delivery times.

Skills, attributes and attitudes 

  • Maintain issue tracking and documentation systems and provide reporting that ensures proper tracking and visibility of issues and projects.
  • Identify technical and process improvement opportunities and socialise/advocate to get them implemented.
  • Possess expert technical understanding of the intersection of development and operations, monitoring and management tools, and deployment processes and tools.
  • Display technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions.
  • Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners and subject matter experts.
  • Resolve conflicts by demonstrating leadership and appropriate decision-making competencies.

Qualifications and experience

  • Five or more years of DevOps manager or related experience with gradually increasing responsibilities and a demonstrated understanding of system development and technical quality control processes, artefacts and tools.
  • A track record as a coach, mentor and developer of talent.
  • An ability to drive to big-picture goals and milestones while valuing and maintaining a strong attention to detail.
  • Ability in people management, strategic planning, risk management, change management and project management.
  • Experience working with quality management approaches, techniques and principles.
  • Full understanding of software development lifecycle best practice.

Qualified applicants may submit their CV to mediarecruitment@arena.africa.

Closing date: December 31 2020

Arena Holdings is an equal opportunity employer. Preference will be given to candidates who will add to the diversity of our organisation. Kindly take note that if we do not respond to you in the next two months, you may regard your application as unsuccessful.


Product owner

Reporting to: DevOps manager

Department: Information technology 

Location: Parktown, Johannesburg (negotiable)

Position overview

Arena Holdings, the publisher of some of SA’s biggest digital news platforms, including TimesLIVE, BusinessLIVE and SowetanLIVE, is looking for a IT professional responsible for evaluating work generated by the software development team, match and prioritise the features and functionality of the product to obtain maximum performance to the benefit of the user.

Main responsibilities 

  • To work within the digital web and mobile application Agile development team based in Johannesburg.
  • To perform effectively as an Agile product owner, collaborating with relevant stakeholders within the DevOps department and the broader company.
  • Ensure that there is product vision for the products on which you work, that this product vision is periodically reviewed at each iteration, and that this product vision is communicated to the DevOps team.
  • Ensure that the gap between business and technical is bridged, and that the DevOps team remain aligned with product need.
  • Anticipating client needs and acting as the primary liaison between business and the technical team.
  • Document story board user journeys and interactions.
  • Identify impacted systems and workflows.
  • Maintain strong product knowledge of the various products and systems that the DevOps team works on.
  • Continuously engage with the DevOps Manager to ensure the team are building the right products with the right features at the right time.
  • Coordinate the elaboration of product epics and features into user stories that represent minimal marketable features (each of which can be completed within a single sprint) as well as acceptance criteria for these stories
  • Managing the product backlog and overseeing development stages.
  • Test completed work Sprint features before release
  • Plan increments and release management of delivered features within the DevOps release/deploy schedule with the DevOps Manager.
  • Collaborate effectively with the other members of the DevOps team.
  • Participate in the daily Stand-ups, Sprint Planning meetings and Sprint Reviews and Retrospectives, as opportunities to inspect and adapt.
  • Approachable and available to DevOps team members to obtain answers to detailed questions about requirements.
  • Inspect the progress at the end of every sprint and works with primary stakeholders to accept or reject work done.
  • Understand that ensuring timeous completion/delivery of projects and tasks is the most important function of the scrum team as a whole.
  • Work very closely with the DevOps Manager to ensure product interests are represented.

Communication

  • Regularly update/provide feedback to DevOps manager on the status of their stories and/or support tasks, including whether they are on the team backlog or in the sprint backlog, any significant roadblocks that have arisen, and any changes to the projected date or scope of completion.
  • Communicate, listen and guide according to product vision and goals to the head of product.

Other

  • Understand and apply Agile and Scrum principles and practices.
  • Produce a summary of projects completed and in progress for the DevOps manager to include in the digital department report.
  • Support any other ad hoc reporting requirements from the DevOps manager.

Skills, attributes and attitudes 

  • Great communication.
  • Social interactions.
  • Time management.
  • Leadership.
  • Facilitation.
  • Collaboration.
  • Continual improvement.

Qualifications and experience

  • At least three years' experience in a product owner role for a software/web/mobile application development team.
  • Knowledge of Agile product owner techniques.
  • Prior involvement in effective delivery of business value.
  • Agile product owner certification (CSPO) advantageous.
  • Able to understand both technical and business concepts.
  • Highly computer literate, with an excellent understanding of the SDLC.

Qualified applicants may submit their CV to mediarecruitment@arena.africa.

Closing date: December 31 2020

Arena Holdings is an equal opportunity employer. Preference will be given to candidates who will add to the diversity of our organisation. Kindly take note that if we do not respond to you in the next two months, you may regard your application as unsuccessful.